Frequently Asked Questions

We are open 6:30am to 6:00pm Monday to Friday, with the exception of Public Holidays and two weeks over Christmas/New Years.

Our Office hours are 9:00am to 4:00pm Monday to Friday.

The prices below are our full fees. Remember that you may also be eligible for government subsidies that will make a large difference to your fees. A link to an out of pocket expenses calculator will be available soon.

Koalas and Possums (0-2 years old): $105.00 per day

Joeys (2-3 year olds): $100.00 per day

Bilbies and Kookaburras (3-6 years old): $95.00 per day

These fees are correct as of 29/08/2018

We will supply you with a direct debit form upon enrolment with options to pay fees by direct debit or credit card. Please note that we only accept VISA and MASTERCARD credit cards.

You will have an invoice issued to you every Tuesday. Billing is also conducted weekly on a Friday.

Our educator to child ratios are regulated by the Government. It is our policy to meet or exceed these ratios as listed:

Ages 0-2: One educator to four children (1:4)
Ages 2-3: One educator to five children (1:5)
Ages 3-6: One educator to ten children (1:10)

Just click on the “BOOK A TOUR” button at the top of the page and fill in your details and we will get in touch with you! Or just give us a call on 4990-3377.
Yes, absolutely! We encourage everyone to come in for a tour to ensure our centre is the right fit for your family. We also encourage you to visit other services you are interested in in the area to ensure you make sure you make the right choice for your child.

Just click on the “BOOK A TOUR” button at the top of this page or give us a call on 4990-3377.

Yes, we are a registered childcare provider which means that all childcare fee subsidies that your family is eligible for will be available to you. Please expand the section entitled “We are a Government Approved Service for Child Care Subsidy” above our FAQ’s for more information.
Yes, we require a fully refundable deposit of 2 weeks gross fees.

After providing two weeks written notice, your deposit will be returned to your nominated account within a month of your child leaving our service.

We do NOT charge an additional Enrolment or Waitlist Fee.

No, we aim to meet the needs of all families in our community and therefore do not place restrictions on the number of days you must enrol your child.

However, we strongly recommend that families consider enrolling their child for at least 2 days per week as they are more likely to bond with their educators and settle in a much quicker period of time. This is far less stressful for your child and enables our educators to provide more meaningful experiences for them.

You will need to complete and return the enrolment and Direct Debit paperwork provided to you upon being offered a position at our service. You will also need to return your child’s birth certificate and immunisation records along with any additional paperwork provided in your enrolment pack. Please note that we cannot accept copies of immunisation records from your child’s blue book and legally require your official records from Centrelink.

Additionally, please keep in mind that you must seek permission from any person to list them as an authorised nominee (such as a contact or pick-up person) on your child’s enrolment. To be listed as an authorised nominee we require their full name, a contact number and their full address.

We understand that gathering all the required information and completing enrolment paperwork takes time and is a tedious task. We recommend that families gather all the required information and register for the Child Care Subsidy with Centrelink prior to completing our enrolment paperwork.

Yes, all absences must be paid.

We value our highly passionate and qualified educators and must pay them for their dedication to their job even if your child is absent.

The Child Care Subsidy will cover up to 42 absence days a year with no documentation and unlimited sick days if you’re able to provide a medical certificate or similar. Please note that we do not offer make-up or swap-days for any absences.

Yes, normal fees apply for all scheduled days including family holidays and absences in order to cover our operating costs. The Child Care Subsidy will also apply so long as you do not go over the 42 day quota.
Yes, like most early education and care services, we are closed on all public holidays.

If a public holiday falls on your child’s scheduled day you will still be charged as our educators are entitled to be paid on public holidays as others are in differing sectors and professions.

However, Cessnock Kids offers families a make-up day for public holidays where possible. A makeup day is only possible where:

  • the family has applied for the make-up day in advance
  • the service Director has approved the make-up day in advance
  • there is another child away or there is space in our ratio to accept a make-up day child attendance

Make-up days will expire after 3 months if not used and must be used within the calendar year in which the public holiday falls. Make-up days are not guaranteed to any child or family, and are only offered where the above requirements are met.

We will be providing your child with days full of exciting experiences that may mean their clothes may get wet, dirty or stained. Please dress them in comfortable, sun-safe and weather appropriate clothing that can withstand a whole lot of fun and adventure!

As children are developing their self-help skills it is important to note that sometimes the odd sock, hat or item of clothing may get misplaced so please only bring items that are non-precious and won’t be missed. This includes toys from home, unless it is comforter or special news day item, please leave it safely at home (or in the car) as we have lots of resources here for every child to engage with!

Please insure your child comes wearing sunscreen (not required in winter), a bucket or broad brimmed hat and enclosed shoes that are easy to get on and off.

If your child is under 2 years of age you will need to pack:

  • All bottles filled with formula or breast milk for them to drink throughout the day
  • Any special comforters such as a cuddle toy or blanket from home
  • A pacifier (if required) in a labelled sealed container
  • A drink bottle for water (not required but recommended)
  • At least 2 spare changes of clothes

If your child is over 2 years old you will need to pack:

  • Cot sheets/peg-bed sheets for rest time (may not be required in preschool room)
  • At least 2 spare changes of clothes – lots of spare undies and pants if toilet training
  • Pull-ups if desired for toilet training
  • Please remember to clearly label EVERYTHING that belongs to your child.
  • No water bottle is required as we supply cups
We cater for children aged from 6 weeks old to 6 years old.

However, special consideration is required for children 6 years old (NSW law dictates that all children must be enrolled in school by their sixth birthday).