Frequently Asked Questions
Our Office hours are 9:00am to 4:00pm Monday to Friday.
Koalas and Possums (0-2 years old): $115.00 per day
Joeys (2-3 year olds): $110.00 per day
Bilbies and Kookaburras (3-6 years old): $105.00 per day
These fees are correct as of 21-4-2020
You will have an invoice issued to you every Tuesday. Billing is also conducted weekly on a Friday.
Ages 0-2: One educator to four children (1:4)
Ages 2-3: One educator to five children (1:5)
Ages 3-6: One educator to ten children (1:10)
Just click on the “BOOK A TOUR” button at the top of this page or give us a call on 4990-3377.
After providing two weeks written notice, your deposit will be returned to your nominated account within a month of your child leaving our service.
We do NOT charge an additional Enrolment or Waitlist Fee.
However, we strongly recommend that families consider enrolling their child for at least 2 days per week as they are more likely to bond with their educators and settle in a much quicker period of time. This is far less stressful for your child and enables our educators to provide more meaningful experiences for them.
Additionally, please keep in mind that you must seek permission from any person to list them as an authorised nominee (such as a contact or pick-up person) on your child’s enrolment. To be listed as an authorised nominee we require their full name, a contact number and their full address.
We understand that gathering all the required information and completing enrolment paperwork takes time and is a tedious task. We recommend that families gather all the required information and register for the Child Care Subsidy with Centrelink prior to completing our enrolment paperwork.
We value our highly passionate and qualified educators and must pay them for their dedication to their job even if your child is absent.
The Child Care Subsidy will cover up to 42 absence days a year with no documentation and unlimited sick days if you’re able to provide a medical certificate or similar. Please note that we do not offer make-up or swap-days for any absences.
If a public holiday falls on your child’s scheduled day you will still be charged as our educators are entitled to be paid on public holidays as others are in differing sectors and professions.
However, Cessnock Kids offers families a make-up day for public holidays where possible. A makeup day is only possible where:
- the family has applied for the make-up day in advance
- the service Director has approved the make-up day in advance
- there is another child away or there is space in our ratio to accept a make-up day child attendance
Make-up days will expire after 3 months if not used and must be used within the calendar year in which the public holiday falls. Make-up days are not guaranteed to any child or family, and are only offered where the above requirements are met.
As children are developing their self-help skills it is important to note that sometimes the odd sock, hat or item of clothing may get misplaced so please only bring items that are non-precious and won’t be missed. This includes toys from home, unless it is comforter or special news day item, please leave it safely at home (or in the car) as we have lots of resources here for every child to engage with!
Please insure your child comes wearing sunscreen (not required in winter), a bucket or broad brimmed hat and enclosed shoes that are easy to get on and off.
If your child is under 2 years of age you will need to pack:
- All bottles filled with formula or breast milk for them to drink throughout the day
- Any special comforters such as a cuddle toy or blanket from home
- A pacifier (if required) in a labelled sealed container
- A drink bottle for water (not required but recommended)
- At least 2 spare changes of clothes
If your child is over 2 years old you will need to pack:
- Cot sheets/peg-bed sheets for rest time (may not be required in preschool room)
- At least 2 spare changes of clothes – lots of spare undies and pants if toilet training
- Pull-ups if desired for toilet training
- Please remember to clearly label EVERYTHING that belongs to your child.
- No water bottle is required as we supply cups
However, special consideration is required for children 6 years old (NSW law dictates that all children must be enrolled in school by their sixth birthday).